CALL CENTER SOFTWARE |
Smart Phone Recorder, the PC based small call center recording software can record your inbound telephone calls at an incredible compression rate of 3.7mb/hour into windows wave(.wav) files using voice modems. Also you may import an phone list and dial out to your cunstomers one by one with the build in predictive dialer.
The call center recording software can offer you an invaluable feature in your business, helping you monitor agent performance while performing quality assurance tasks. Order entry verification and confirmation can be easily accomplished when your calls are recorded. Digital message recording is also another means or media for your customers to communicate with you.
Features of Smart Phone Recorder
- Multi Line Recording - This small call center software supports four lines most of telephone call recording simultaneously in one PC. Of course you have to install multi modems in the same computer.
- Auto Start Recording - When you lift the handset for an incoming call, it will automatically start recording your conversation and save it to a file with the format: "year-month-date~hour-minute-second~caller id~caller name.wav"
- Real Time Audio Compression - The wave file is record with a low sample rate. This means you may store 8760 hours (One Year!) worth of wave files on a 32G hard disk.
- Predictive Dialer - Store up to 3000 records containing phone numbers and names or other information. Also you may import a phone list and dial out to your customers one by one and have your conversations recorded.
- Answering Machine - It answers the call after a pre-set number of rings, play a greeting and record your voice mail.
- Caller ID Detection Supported
- You may get callerID information when:
- You have a voice modem that supports CALLER ID detection in your local state
- You have subscribed to the CALLER ID service
- Backup Data - Provides a simple interface to backup or managing your wave files.
- Log Management - Reviews or prints the log files(status) of every day connections.
- Answer Ring Rules - Sets the number of rings before the answering machine responds to the call.
- Hide to Systray - Minimizing the startup screen places an icon in the Systray
Smart Phone Recorder is commonly utilized in Telemarketing Call Centers but may also be of service for Appointment Reminders, Delivery Notifications, Emergency Notifications, Customer Complaining Center, Political Polling and Surveys, and Weather Alerts...
Let's go to the download page of this Small Call Center Recording Software
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